man on computer and writing notes

Frequently Asked Questions

Below are some of the most common questions from patients.

For any questions not answered, please use our Contact us page.

General

How can I be seen by HealthHarmonie?

Your condition must be assessed by your GP or Optometrist before we can see you. Your GPor Optometrist may refer you to us if we're commissioned to treat your condition within your local area. You can ask for further advice at your initial GP appointment.



What services do you provide?

To view all our services, click here



How will we contact you?

Once your referral has been received you will receive a letter from HealthHarmonie. You may contact HealthHarmonie to arrange an appointment. However HealthHarmonie will contact you directly to arrange your appointment within four working days of us receiving your referral. You will receive a letter confirming your appointment and an SMS reminder the day before your appointment.



 
 

Appointment

How do I change my appointment?

Please give us a call to change or cancel your appointment.

Call our team on 0121 454 7779



What will happen once my appointment has taken place?

Following your appointment, an outcome report and care plan will be issued to your referring GP within 48 hours. If your appointment was urgent, this will take place within 24 hours.

If your clinician has advised you need a follow up appointment, One of our booking team will contact you to schedule the appointment.



I missed my appointment- What should I do?

If this is your first missed appointment, one of our team will call you to schedule a new appointment. If you fail to attend two appointments, you will be referred back to your GP.



Can I bring someone in with me to my appointments?

Currently you are only able to bring someone with into your appointment if they are advocating for you.



Can I bring my child?

We don’t advise you bring your child, unless they are able to sit still for the entirety of your appointment.



How long will my appointment be?

The length of your appointment will depend on the condition to be assessed and the procedure to be undertaken. The majority of assessments and procedures will take between 15-30 minutes to complete.



Can I drive to my appointment?

We don’t advise you drive if you are being treated for:

Dermatology- on the upper body or face

Ophthalmology- glaucoma as your eyes will get dilated

Minor Surgery- Minor Surgery requires local anaesthetics; therefore you will not be able to drive yourself after your surgery

If you are unsure, please ring us on 0121 454 7779



Can I attend when I have my period?

For Gynaecology related treaments or pelvic ultrasound scans you can attend while on your period. We understand you may not be comfortable with this and if you want to change your appointment, please call our team: 0121 454 7779



Do I need to bring anything to my appointment

You’ll receive a confirmation email which will tell you anything you need to bring with you.



Service Specific: Dermatology

Can I attend on my period?

For Gynaecology related treatments or pelvic ultrasound scans you can attend while on your period. We understand you may not be comfortable with this and if you want to change your appointment, please call our team: 0121 454 7779

For some procedures we cannot do when you are on your period, this will be discussed at your appointment.



Will my appointment be painful?

Depending on your procedure or examination, you may have some discomfort, but it should not be painful. If you do experience pain, please inform your consultant



Can I return to work after my appointment?

Yes you should be fine to return to work after your appointment.



 
 

Service Specific: Gynaecology

Can I attend on my period?

For Gynaecology related treatments or pelvic ultrasound scans you can attend while on your period. We understand you may not be comfortable with this and if you want to change your appointment, please call our team: 0121 454 7779

For some procedures we cannot do when you are on your period, this will be discussed at your appointment.



Will my appointment be painful?

Depending on your procedure or examination, you may have some discomfort, but it should not be painful. If you do experience pain, please inform your consultant



Can I return to work after my appointment?

Yes you should be fine to return to work after your appointment.



Service Specific: Ophthalmology 

Does an ultrasound hurt?

It is a painless examination which uses soundwaves to create images of different structure inside the body including organs, blood vessels and soft tissue



Are there any risks?

There are no known risks or harmful effects of having an ultrasound.



Can I have an ultrasound while pregnant?

Yes, ultrasound scans are used to monitor pregnancies and there is no evidence that it will cause any harm.



Do I need to prepare before my appointment?

Depending on your examination, you may be asked to either:

Fast- to not eat or drink anything up to 4 hours before your scan

Attend with a full bladder (drink plenty of water)

Any preparations needed will be in your appointment letter. You may wish to wear loose-fitting clothing as dependent on the area being scan, you may be asked to remove clothing.



Will I receive a diagnosis during my appointment?

No, our team will write a report of your finding which will be sent to your GP within 48 hours of your appointment and you’ll be advised to contact your GP about your results



Will I need more than one appointment?

Sometimes we ask patients for a follow up scan in 46 weeks. You’ll be advised about this at your appointment and we will contact you to book this appointment



 
 

Service Specific: Minor Surgery 

How can I be seen by HealthHarmonie?

Your condition must be assessed by your GP or Optometrist before we can see you. Your GPor Optometrist may refer you to us if we're commissioned to treat your condition within your local area. You can ask for further advice at your initial GP appointment.



What services do you provide?

To view all our services, click here



How will we contact you?

Once your referral has been received you will receive a letter from HealthHarmonie. You may contact HealthHarmonie to arrange an appointment. However HealthHarmonie will contact you directly to arrange your appointment within four working days of us receiving your referral. You will receive a letter confirming your appointment and an SMS reminder the day before your appointment.



 

Service Specific: Ultrasound

Does an ultrasound hurt?

It is a painless examination which uses soundwaves to create images of different structure inside the body including organs, blood vessels and soft tissue



Are there any risks?

There are no known risks or harmful effects of having an ultrasound.



Can I have an ultrasound while pregnant?

Yes, ultrasound scans are used to monitor pregnancies and there is no evidence that it will cause any harm.



Do I need to prepare before my appointment?

Depending on your examination, you may be asked to either:

Fast- to not eat or drink anything up to 4 hours before your scan

Attend with a full bladder (drink plenty of water)

Any preparations needed will be in your appointment letter. You may wish to wear loose-fitting clothing as dependent on the area being scan, you may be asked to remove clothing.



Will I receive a diagnosis during my appointment?

No, our team will write a report of your finding which will be sent to your GP within 48 hours of your appointment and you’ll be advised to contact your GP about your results



Will I need more than one appointment?

Sometimes we ask patients for a follow up scan in 46 weeks. You’ll be advised about this at your appointment and we will contact you to book this appointment



Can't Find The Right Answer?

Call us on 0121 454 7779 to speak to someone or visit our contact us page