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Frequently Asked Questions

Below are some of the most common questions from patients.

For any questions not answered, please use our Contact us page.

General

How do I change my appointment?


Please give us a call to change or cancel your appointment.

Call our team on 0121 454 7779




What will happen once my appointment has taken place?


Following your appointment, an outcome report and care plan will be issued to your referring GP within 48 hours. If your appointment was urgent, this will take place within 24 hours.

If your clinician has advised you need a follow up appointment, One of our booking team will contact you to schedule the appointment.




I missed my appointment- What should I do?


If this is your first missed appointment, one of our team will call you to schedule a new appointment. If you fail to attend two appointments, you will be referred back to your GP.




Can I bring someone in with me to my appointments?


Currently you are only able to bring someone with into your appointment if they are advocating for you.




Can I bring my child?


We don’t advise you bring your child, unless they are able to sit still for the entirety of your appointment.




How long will my appointment be?


The length of your appointment will depend on the condition to be assessed and the procedure to be undertaken. The majority of assessments and procedures will take between 15-30 minutes to complete.




Can I drive to my appointment?


We don’t advise you drive if you are being treated for:

Dermatology- on the upper body or face

Ophthalmology- glaucoma as your eyes will get dilated

Minor Surgery- Minor Surgery requires local anaesthetics; therefore you will not be able to drive yourself after your surgery

If you are unsure, please ring us on 0121 454 7779




Can I attend when I have my period?


For Gynaecology related treaments or pelvic ultrasound scans you can attend while on your period. We understand you may not be comfortable with this and if you want to change your appointment, please call our team: 0121 454 7779




Do I need to bring anything to my appointment


You’ll receive a confirmation email which will tell you anything you need to bring with you.





 
 

Appointment

 

Service Specific: Dermatology

Will I test my eyesight at the appointment?


We do vision testing; this is not the same as a detailed eye test. You should still attend regular eye testing even if you are still under our care.




Do I need to bring my regular glasses?


Yes, please bring your regular glasses to your appointment




Can I drive to my appointment?


We do not advise you drive yourself to your appointment as you may have dilating eyedrops which can affect your vision for a few hours.





How do I change my appointment?


Please give us a call to change or cancel your appointment.

Call our team on 0121 454 7779




What will happen once my appointment has taken place?


Following your appointment, an outcome report and care plan will be issued to your referring GP within 48 hours. If your appointment was urgent, this will take place within 24 hours.

If your clinician has advised you need a follow up appointment, One of our booking team will contact you to schedule the appointment.




I missed my appointment- What should I do?


If this is your first missed appointment, one of our team will call you to schedule a new appointment. If you fail to attend two appointments, you will be referred back to your GP.




Can I bring someone in with me to my appointments?


Currently you are only able to bring someone with into your appointment if they are advocating for you.




Can I bring my child?


We don’t advise you bring your child, unless they are able to sit still for the entirety of your appointment.




How long will my appointment be?


The length of your appointment will depend on the condition to be assessed and the procedure to be undertaken. The majority of assessments and procedures will take between 15-30 minutes to complete.




Can I drive to my appointment?


We don’t advise you drive if you are being treated for:

Dermatology- on the upper body or face

Ophthalmology- glaucoma as your eyes will get dilated

Minor Surgery- Minor Surgery requires local anaesthetics; therefore you will not be able to drive yourself after your surgery

If you are unsure, please ring us on 0121 454 7779




Can I attend when I have my period?


For Gynaecology related treaments or pelvic ultrasound scans you can attend while on your period. We understand you may not be comfortable with this and if you want to change your appointment, please call our team: 0121 454 7779




Do I need to bring anything to my appointment


You’ll receive a confirmation email which will tell you anything you need to bring with you.





 

Service Specific: Gynaecology

Does the procedure hurt?


Most of our minor surgical procedures are performed using local anaesthetic. This is an injection that is given at the site of the procedure. The injection may sting at first, but this will ease, and all you will feel is a sensation of pressure.

If at any point you feel pain, tell your surgeon straight away.




How should I take care of my wound?


After your operation, the nurse will dress your wound. The dressing should be left on for at least 24 hours (or longer if specified by your nurse). Keep the wound clean and dry to reduce the risk of infection.




Will it leave a scar?


All minor Surgery will leave a small scar. Our surgeons will do their best to keep the scarring to a minimal, however, scarring will vary from person to person. If you are concerned about this, please speak to your surgeon and they can provide further infomation




How long does local anaesthetic last for?


Local anaesthetic usually lasts a few hours. Once it starts to wear off, your wound may begin to feel uncomfortable or slightly painful. We recommend over the counter pain relief such as paracetamol.




Will I require stiches?


Most of our procedures will require stiches. We use dissolvable or removable ones. You will receive information at your appointment about which stiches you will recieve and how they should be removed.




Can I return to work after my appointment?


Dependent on how you feel you may wish to have sometime off work especially is you have a physical job





Service Specific: Ophthalmology 

Will I test my eyesight at the appointment?


We do vision testing; this is not the same as a detailed eye test. You should still attend regular eye testing even if you are still under our care.




Do I need to bring my regular glasses?


Yes, please bring your regular glasses to your appointment




Can I drive to my appointment?


We do not advise you drive yourself to your appointment as you may have dilating eyedrops which can affect your vision for a few hours.





 
 

Service Specific: Minor Surgery 

Does the procedure hurt?


Most of our minor surgical procedures are performed using local anaesthetic. This is an injection that is given at the site of the procedure. The injection may sting at first, but this will ease, and all you will feel is a sensation of pressure.

If at any point you feel pain, tell your surgeon straight away.




How should I take care of my wound?


After your operation, the nurse will dress your wound. The dressing should be left on for at least 24 hours (or longer if specified by your nurse). Keep the wound clean and dry to reduce the risk of infection.




Will it leave a scar?


All minor Surgery will leave a small scar. Our surgeons will do their best to keep the scarring to a minimal, however, scarring will vary from person to person. If you are concerned about this, please speak to your surgeon and they can provide further infomation




How long does local anaesthetic last for?


Local anaesthetic usually lasts a few hours. Once it starts to wear off, your wound may begin to feel uncomfortable or slightly painful. We recommend over the counter pain relief such as paracetamol.




Will I require stiches?


Most of our procedures will require stiches. We use dissolvable or removable ones. You will receive information at your appointment about which stiches you will recieve and how they should be removed.




Can I return to work after my appointment?


Dependent on how you feel you may wish to have sometime off work especially is you have a physical job





 

Service Specific: Ultrasound

Will I test my eyesight at the appointment?


We do vision testing; this is not the same as a detailed eye test. You should still attend regular eye testing even if you are still under our care.




Do I need to bring my regular glasses?


Yes, please bring your regular glasses to your appointment




Can I drive to my appointment?


We do not advise you drive yourself to your appointment as you may have dilating eyedrops which can affect your vision for a few hours.





Can't Find The Right Answer?

Call us on 0121 454 7779 to speak to someone or visit our contact us page 

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