How we use your data

This notice explains why HealthHarmonie collects information about you and how that information may be used.


Your GP or other Health Care Professional will refer you into our service to provide specialist diagnostic services or consultant led care within the Community Services setting. Information which we may hold about you may include the following information:


• Details about you such as address, contact details, carer details

• Any contact HealthHarmonie have had with you such as appointments, telephone contacts etc

• Notes and reports about your health

• Details about your treatment and care

• Results of investigations such as ultrasound studies and laboratory tests, eye tests etc.

• Relevant information from other health professionals


To ensure that you receive the best possible care, your records are used to facilitate the care you receive. Information may be used to help protect the health of the public and may be used within our service for clinical audit to monitor the quality of care provided.


Some information may be used for reporting purposes. Where we use this information, strict measures are in place to ensure that individual patients cannot be identified.


HealthHarmonie is committed to protecting your privacy and each individual in our organisation has a legal obligation to keep information about you confidential.


We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations) or where the law requires such information to be shared.


All information about you is collected and stored lawfully in accordance with:


• General Data Protection Regulation 2016

• Data Protection Act 1998

• Human Rights Act 1998


We may be required to share your information, subject to agreement, with the following organisations;

• NHS Trusts and Foundation Trusts

• Referring GPs

• NHS Commissioning Support Units

• Ambulance Trusts

• Clinical commissioning Groups

• Police and Judicial Services


You will be informed of who your data will be shared with and in most instances, you will be asked for explicit consent for this when required.


Your rights to access the information we hold about you

You have the right under the General Data Protection Regulation to request access to or obtain copies of all information we hold about you and to have it amended should the data be inaccurate.


In order to do this, you should contact HealthHarmonie Limited in writing.

• You should address your request to The Clinical Governance Manager

• We are required to respond to you within one calendar month. 

• You must provide HealthHarmonie with sufficient information (Full name, address, date of birth and NHS number) so that we can     verify your identity and any health records we hold.


Retention of your information

HealthHarmonie is bound by retention periods set by NHS England. All health records must be retained by the service provider for 8 years following the patient’s last appointment with the provider. All health records for minors (under 18 years) must be retained until the patient turns 25 years old.


Complaints and objections

Should you have any concerns about how your information is managed, please contact the Clinical Governance Manager on 0121 201 0197 and we will conduct a review. If you are still unhappy following a review you can complain to the Information Commissioners Office (ICO) via their website: or by phone on 0303 123 1113


Change of details

It is important that you advise HealthHarmonie of any changes to your details such as a change of address or referring GP. If any of the details, we hold about you are incorrect you should advise us straight away in order for this to be corrected. You have a responsibility to inform us of any changes so that our records are accurate and up to date.

HealthHarmonie Limited is registered with the Information Commissioners Office.

How'd we do? Leave a testimonial or let us know how we can improve


Read our latest CQC report

Get our latest content straight to your inbox! We will never spam you or pass on your details.

Privacy policy and terms of use


HealthHarmonie is a registered

company in England and Wales: 4724733 

© HealthHarmonie 2020

Registered address

HealthHarmonie Ltd

Suite B, Harborne Court

67-69 Harborne Road


B15 3BU