Referrals
We deliver excellence in person-centred care through convenient local settings, relieving pressure on both primary and secondary care demands, and helping the NHS reduce waiting times for patients.
Reasons for referring to us
First appointment within 4-6 weeks
Appointments 7 days per week, including evenings
Clinical triage within 48 hours
Community based clinics in patient accessible locations
Seamless IT integration
End to end management reducing all associated admin – onward referrals managed by us
Experienced long standing clinical leads with substantive NHS posts
Commitment to safety, quality and person-centred care
CQC registered and rated Good
Patient Pathway Flowchart
Advice and Guidance (A&G)
At HealthHarmonie, alongside delivering appointments across a wide range of specialties, we also provide an Advice & Guidance service to primary care on behalf of Integrated Care Boards (ICBs).
NHS England actively encourages the use of A&G to reduce the need for unnecessary face-to-face appointments. By offering timely specialist input, our service helps GPs manage more patients within primary care, minimises avoidable referrals, and enhances patient experience — while also supporting the upskilling of the general practice workforce.
Our A&G service is fully integrated into the NHS e-Referral Service (eRS) and commissioned directly by the relevant ICB. We guarantee a maximum 72-hour response time to A&G requests, though in practice our clinicians often respond much sooner.
For added convenience, our service includes referral management:
- If the reviewing clinician determines a patient would benefit from a face-to-face appointment, the A&G request can be seamlessly converted into a referral.
- Where onward referral to secondary care is required, we handle this on behalf of the referrer, ensuring both the patient and the GP practice are kept fully informed of the next steps.
Through our A&G service, we are proud to support the NHS in:
- Reducing unnecessary hospital referrals.
- Improving continuity of care for patients.
- Partnering with primary care to confidently manage conditions locally
Frequently Asked Questions
Can I ask my GP to specifically refer me to HealthHarmonie?
Yes. During your GP appointment, you can request to be seen by HealthHarmonie. Your GP can advise you which specialties we are commissioned to deliver in your region.
How can I be referred to HealthHarmonie?
You’ll need to contact your GP with your health concerns. If it’s appropriate, your GP can make a referral to HealthHarmonie. Your condition must be assessed by your GP or Optometrist before we can see you. Your GP or Optometrist may refer you to us if we’re commissioned to treat your condition within your local area. You can ask for further advice at your initial GP appointment.
How will I know my referral has been made?
You’ll receive communication confirming your referral and inviting you to book your first appointment.
What services do you provide?
What if my question has not been answered here?
Please contact our support team at 0121 454 7779. We are happy to help!
Have an enquiry?
Enquiry Process
We welcome you to contact us with enquiries regarding our patient pathways. For non clinical-related issues, please direct your emails to the appropriate addresses below.
For general enquiries, please contact us at: health.harmonie@nhs.net
For results-related queries, contact us at: hh.results@healthharmonie.co.uk
For governance-related feedback, please contact us via our online form below:
What Your Patients Say
“My appointment was on time, and the staff were very friendly, pleasant, and thorough with the examinations. They made me feel at ease and very comfortable, and everything was explained to me. They answered my questions. Very professional, indeed. I would recommend HealthHarmonie.”
“Fantastic service by professional staff. Very respectful and understanding. Regular reminders about appointments and even got a call to confirm I received an appointment letter. Procedure carried out and a week after I had my next appointment and as results were back I didn’t have to sit around worrying. Overall service was great.”
“Staff have always been extremely polite and helpful, always have a smile on their faces and happy to answer any questions. It’s been a great experience here and flexibility of appointments has made it much easier to attend. Haven’t had single problem coming here and its been a pleasure to meet the staff here.”
HealthHarmonie is part of the Medinet Group, was established to support NHS Trusts by providing additional capacity where needed. Through our flexible insourcing and outsourcing models, we partner with NHS hospitals and ICBs (Integrated Care Boards) to build viable long-term solutions.