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Ben Thomas

Head of Customer Excellence

Hello, I am Ben Thomas. I am the Head of Customer Excellence with 14 years of experience driving excellence across contact centre operations, complaint handling, and customer engagement. For 6 of those years, I have focused on the specific needs of the healthcare industry, bringing a deep understanding of the unique challenges and opportunities to enhance patient experiences.

As Head of Customer Excellence at HealthHarmonie, I am passionate about building strong customer relationships and ensuring every interaction is positive and productive. I leverage my experience to develop and implement strategies that improve customer satisfaction, experience, and advocacy.

I am committed to working collaboratively with all teams to ensure we deliver exceptional service to our patients.

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