Radar event response timeframes

There has been some recent confusion regarding the timeframes in which we respond to events uploaded to Radar.

Please be reminded for any complaints raised or request for information submitted, we have 28 days to respond to the patient.

Please do not promise the patient that we will respond sooner, as the timeframe has been put in place so the necessary steps and investigations can take place.

Please be reminded for any complaints raised or request for information submitted, we have 28 days to respond to the patient.

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