COVID-19 patient communication

17/03/2020

Thank you for contacting HealthHarmonie. My name is Nicole and I am the Operations Director for HealthHarmonie. We as an organization wish to ensure we safeguard our staff, patients and the wider healthcare community during this time. We are following the Government recommendations for Coronavirus and wish for you to listen carefully to this message.
When you reach one of our patient care advisors, you will be asked the below questions to ensure we are booking patients into their appointments under the guidelines set by the Government.
1) Have you been in contact with a confirmed case of COVID-19?
2) Have you or a household member developed a NEW continuous cough or fever?

If the answer to the above is yes, we will be unable to book you into an appointment at this time and ask that you call back after 14 days.

If you are a Dermatology or Gynaecology patient, you will be provided with the option of a telephone consultation. If you are an Eye, Ultrasound or Surgery patient due to the nature of your appointment we will be unable to undertake telephone consultations.

If you are aged 70 or over, or pregnant, where possible we will offer you a telephone consultation.

At this time due to potential closures of locations in which we operate, we may need to provide our patients with the options to travel further for their appointment or a need to wait longer than normal. We thank you for your patience.

If you are booked into an appointment, we will be calling you a minimum of 24 hours prior to your appointment to ensure that you have not developed any symptoms. We do ask that where possible you answer the call from us. If between booking and your appointment date you do develop any symptoms mentioned we ask that you advise us via email at health.harmonie@nhs.net.

To safeguard all patients, on the day of your scheduled appointment, we will be asking that you remain outside of the building of your scheduled appointment, until one of our admin staff calls you and advises they are ready for you to be seen.

We are experiencing high call volumes. If you are calling to cancel your appointment already scheduled with us, we would ask for you to email us at health.harmonie@nhs.net and we shall respond to your cancellation.

I thank you for listening to this message and for your support in ensuring we safeguard all of our patients at this time.

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