COVID-19 Safety CQC Review

July 2020

On June 17th the CQC granted HealthHarmonie with a pass regarding COVID-19 workplace safety. Thanks to the hard work of our staff a high level of workplace safety has been achieved through implementing several new methods tailored to eliminating any risk of COVID-19. Our work has ensured patients continued to have access to care and when they are seen in clinical environments, can be assured that they are safe and protected from COVID-19.

At the start of the pandemic rigorous risk assessments took place including those for staff, environment and service delivery. Our continual methods of ensuring risk mitigation and utilizing technology in line with Government and NHSE polices allowed HealthHarmonie to continue seeing patients and ensuring safe delivery of healthcare needs.

The HealthHarmonie contact centre has remained open throughout the pandemic in order to accept and triage new referrals. Our patients have taken part in pre-appointment Covid-19 screening since March, this has helped to deliver peace of mind that their care will be delivered safely. Our patients have responded brilliantly when taking part in our new video and audio appointments!

In the circumstance that a patient needs to attend an appointment they have been asked adhere to robust social distancing regulations in place and COVID-19 screening to maintain safe clinical environments for them, our staff and other service users at our locations. In our clinics we have ensured suitable PPE for staff and patient safety and protocols for cleaning of rooms and equipment.

As for our key workers, many have been undertaking work at home with ongoing support from senior management. For those who have not been furlough and are not working from home a number of alterations have been made to our offices, these include – A one way system, hand sanitizer at each entrance of the buildings, a two meter distance policy and spreading all work spaces.

HealthHarmonie would like to say a massive thank you to everyone who has played their roll in adopting a new safe workplace!

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HealthHarmonie Ltd

Suite B, Harborne Court

67-69 Harborne Road

Birmingham

B15 3BU