Community Health Partnerships

Now more than ever strong communication within healthcare organisations is necessary to achieve positive patient experiences. In order for our clinics to run safely and efficiently we have been working closely with external parties such as Community Health Partnerships (CHP) to deliver health care services such as ultrasound and gynaecology while keeping people as safe as possible.

CHP provides high quality health and social care buildings and facilities which meet identified local needs. They work with a range of partners to provide innovative and sustainable spaces for the benefit of patients, service users, and their carers. Working together during these difficult times has helped to ensure that all consultation rooms are fit for purpose and appropriately set up to see patients, with all staff briefed on the required safety procedures and correct PPE usage. Through joint working, we have been able to deliver a safe healthcare experience for our patients.

Working collaboratively through online meetings and calls we have implemented appropriate safety documentation including risk assessments, COVID‐19 guidelines and protocols. The process involved identifying how we could safely deliver patient care, in line with Government and NHS England guidance, whilst also protecting our staff and ensuring our services remain efficient. CHP shared their own documentation with HealthHarmonie to provide insight into how safe working should be conducted within their facilities. This includes ensuring our staff understand and follow the correct procedures when working at CHP sites.

All feedback we have received in relation to CHP host sites has been acted upon in a timely and appropriate manner. We have been regularly attending Builder User Group meetings with CHP staff and tenants to provide user group feedback for safe delivery of services during the pandemic.

We would like to give a big thank you to CHP for their ongoing support and collaboration during these difficult times. We look forward to continuing our joint working to ensure the delivery of high quality, safe services for our patients. CHP’s local Tenant Liaison Managers were also complimentary about working with HealthHarmonie.

“HealthHarmonie operate ultrasound clinics from Oldbury HC, Glebefields HC and soon from Birmingham Road HC. I have forged a great working relationship with the service since they have utilised rooms within Sandwell buildings. We have found that through positive communication, any issues have been promptly highlighted and resolved. We have also worked together through the current Covid situation to ensure that risk assessments have been completed and shared accordingly. The communication channels we have in place have allowed us to readily share information and put plans in motion to ensure that HealthHarmonie patients can attend their appointments within an environment that is safe and accommodating.” - Sarah Finnegan, TLM

“HealthHarmonie have been running a number of clinics out of our buildings for some time now, which is good for CHP as its regular income from bookable space, they are expanding to use our buildings even more currently and making use of areas such as Minor Ops Suites which are not regularly used at other sites. My contact at HealthHarmonie is Jake Hayden‐Wright and we have an excellent working relationship, we are regularly in touch to ensure no issues on site. Any small issues that have been raised on either part have been quickly resolved to everyone’s satisfaction. It’s been nice having this kind of relationship with HH and it has contributed to them using our buildings more and more to run their clinics.” - Tracey Millward, TLM

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